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Contact Us

TOP Smart Home, based in Hangzhou, China, specializes in KNX and whole‑house automation integration. We're happy to discuss your project.

Phone

+86 139-5802-4169

Mon–Sun 09:00–21:00 (China time)

Email

topeib@qq.com

We usually respond within 24 hours

Company

Hangzhou TOP Smart Home Technology Co., Ltd.

Room 1018, Xitian Mansion, Yuhang District, Hangzhou

Office Hours

Mon–Fri 09:00–18:00

Weekends & holidays by appointment

Online Inquiry

Please fill in the form below and we will get back to you within 24 hours.

Office Location

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How We Can Help

Online Consultation

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Phone Call

Call us directly for quick questions and clarifications.

On‑Site Visit

Visit our showroom in Hangzhou to experience our systems.

FAQ – Smart Home Basics

Some common questions from our clients.

Q1: What smart home services does TOP Smart Home provide?

A: We provide comprehensive smart home solutions including smart lighting, smart curtains, smart climate control, smart audio & video, whole-house WiFi, security & access control, video intercom, and whole-house smart integration. We support mainstream smart home protocols including KNX, Control4, Loxone, HomeKit, and Matter.

  • With 13 years of industry experience, we are the most professional smart home system integrator in the Jiangsu-Zhejiang-Shanghai region.
  • Our service area primarily covers the Jiangsu-Zhejiang-Shanghai region, and we can also undertake projects nationwide.
Q2: Which smart home system do you recommend for villas?

A: For villas and large apartments, we strongly recommend a wired KNX system. Compared with typical wireless solutions, KNX uses a distributed bus architecture and an open standard that does not depend on a single central controller, offering:

  • High reliability: industrial‑grade communication with minimal downtime or delay.
  • Long lifecycle: a properly installed KNX system can run stably for 20+ years.
  • Great compatibility: interoperable with 500+ brands worldwide, making upgrades and maintenance easier.
Q3: What is the difference between wired and wireless systems?

A: The key differences are transmission medium and stability, which determine the best use cases:

Wired systems (e.g. KNX):

Use dedicated twisted‑pair bus cables for communication.

  • Pros: Strong anti‑interference, millisecond‑level response and virtually no disconnections – ideal for new builds and high‑end villas.
  • Cons: Requires planning and cabling during construction.

Wireless systems (e.g. Zigbee / Bluetooth):

Use radio waves for communication.

  • Pros: No rewiring, flexible installation and more budget‑friendly, suitable for retrofits and small apartments.
  • Cons: Susceptible to walls and interference; performance can degrade when many devices are added.

In short: if you are renovating and want the best possible experience, a wired system is the right choice.

Q4: What other intelligent services can you provide?

A: In addition to residential projects, we also have extensive experience in commercial and public building automation. We provide one‑stop solutions for hotels, high‑end offices and commercial spaces including:

  • Smart lighting: KNX / DALI dimming and constant‑illumination control.
  • Network infrastructure: enterprise‑grade wired and wireless networking.
  • Security: CCTV, access control and attendance systems.
  • Meeting rooms: multimedia and video‑conferencing integration.
Q5: What level of smart home system do you focus on?

A: We focus on the mid‑to‑high and luxury market segments, selecting only leading brands in the industry.

  • Core systems: primarily KNX devices as well as Loxone (Austria) and Control4 (USA).
  • Positioning: These are professional‑grade products designed for long‑term stability and premium interior design requirements.
Q6: Is smart home maintenance complicated in the long run?

A: Thanks to the industrial‑grade stability of KNX and Loxone, the system typically requires very little maintenance or even none at all. We also provide two layers of support:

  1. Remote support: Around 90% of scene and parameter adjustments can be handled remotely without on‑site visits.
  2. 24/7 availability: Our team offers round‑the‑clock technical support to keep your system online.